FAQ - DEVICES


DEVICES

What is a device?

We use devices to connect your vehicle to our platform. In most cases we use two devices for a vehicle: the Redstone and the Observer.

What is a device?

We use devices to connect your vehicle to our platform. In most cases we use two devices for a vehicle: the Redstone and the Observer.

We use devices to connect your vehicle to our platform. In most cases we use two devices for a vehicle: the Redstone and the Observer.

The Redstone is also called our battery device. This device is installed on the battery of a vehicle. The Redstone is our central gateway that is connected to our platform via a private APN. This device sends the data to the platform. But it also contains a GPS, a gyroscope and a temperature indicator.

What is an Observer device?

The Observer is also called the OBD device, this device looks like a so-called 'dongle'. The difference with a dongle is that the Observer is able to read CAN information from the vehicle in combination with OBD information. By using an energy-efficient Bluetooth connection, the Observer is in contact with the Redstone. The Observer gives you insights into the status of your vehicle.

My vehicle does not have an OBD port, is it possible to connect my vehicle to the Crossyn platform?

Not all vehicles are compatible with the Observer. Navigate to the question "Is my vehicle compatible as a connected car" to find out whether your vehicle is compatible.  You can also decide to use the Redstone device as an individual unit. This device can collect information about your location and your driving behaviour. You can use many smart services like trip registration and driving behaviour.

What should I do if I lose my device?

The devices are owned by Crossyn. Have you lost your device? Please contact the service desk, via the e-mail address or the telephone number below. Crossyn may charge a fee for the replacement of a stolen or lost device.

Phone: +31 88 7960 019

E-mail: support@crossyn.com

I think my device is broken, how can I check it?

Of course, it is always possible that a device does not work, first check if the device is connected properly.

Redstone device (battery)

Check whether the Redstone cables are securely connected to the positive and negative poles of the vehicle battery and that the bolts on the battery poles are securely tightened. When the Redstone is properly connected, a green LED will flash.

Note: First, the Redstone device flashes red twice and green twice in a short time for a maximum of two minutes. Doesn't the device begin to flash green afterwards? Or does the LED flashes from red to green? Then your device might be. Please contact our service desk. In order to provide you with a good service, we ask you to take a clear picture of the connection of the Redstone device and a clear picture of the IMEI number on the sticker of the device. Send this to the e-mail address below.

Phone: +31 88 7960 019

E-mail: support@crossyn.com